All event entries purchased through this website are processed electronically. No physical delivery will be made, you will receive a confirmation email of your order to the email address that you registered with. This email should arrive within a few minutes of your transaction but may take longer.
All transactions are processed via our payment gateway partner, SportsTiming.dk, although all receipts and transaction statements on your bank account or credit card should show Results Base alongside the payment. Under certain circumstances you may see Sportstiming DK, if you do this is not cause for alarm!
Your payment for the event entry is passed to the event organiser and your contract is directly with them, not Results Base Ltd.
If you have queries about the registration part of the process you should use our email@example.com email address to send us your questions. Please include your Order ID and the name of the event as well as any other relevant information in this email as this will enable us to start the process of helping you much quicker.
Once the event organiser has picked up your entry details they will contact you with further information regarding the event such as registration details, race pack distribution, race day schedule and so on.
Any queries about the event itself should be directed to the event organiser, we cannot answer questions relating to a third party event.
All credit and debit card payments made through our payment gateway are subject to a processing fee - this is just part of the normal transaction process when you use a credit card to pay for something online. The fee you will be charged for the transaction wil be the same for a debit card as for a credit card athough different types of credit card may be more expensive to use than others. Cards that involve a foreign currency conversion will always be more expensive.
Unlike most other online entry systems, the payment gateway we use shows the amount using the card will attract. The card fee is not hidden.
Change of personal details
Using your 'Profile' area you can review all of the information we hold in our database for you. You can also review all correspondence both sent and received regarding transactions made on the system. If you need further information on how to update your Profile or Athlete details see our FAQ page.
Event entry refunds/transfers
Depending on the event organiser's policy, race entry fees may be non-refundable so please check your race entry information comprehensively prior to entering a race.
Where permitted, all event refunds are carried out by the organiser. Results Base has no access to the funds collected on behalf of the organiser and, therefore, no mechanism to refund you.
Under some circumstances it may be possible to transfer entries to other races organised by the same company. In order to make such transfers we need to have authorisation from the organiser before we can continue so please use the firstname.lastname@example.org email address to let us know the details of the event you have entered and the event you wish to transfer to and we will pass that on to the organiser. In order for any transfer to take place the person the entry is being transferred to MUST have set up a profile on Results Base and that person will be responsible for re-imbursing you for the cost of the entry.
Faulty or unwanted items
Where any physical goods that were purchased as part of your event entry are delivered faulty or are unwanted because of incorrect size or colour we will exchange the item together with the equivalent first class return postage fee provided we are informed within 7 (seven) days of the original delivery date.
As with event entry refunds, if you require a refund for an item purchased as part of an event entry this will be dealt with by the event organiser and not Results Base.